ArastaLink Prohibited & Restricted Items Policy

ArastaLink provides assisted purchasing and international delivery services from Türkiye. We will refuse, suspend, or cancel any item, order, or shipment if, in our judgment, it:

• is prohibited or restricted by Turkish export rules, transport safety rules, carrier rules, destination import rules, or other applicable laws;
• involves a sanctioned/restricted person, entity, destination, or prohibited end-use;
• creates unacceptable compliance, fraud, or safety risk for ArastaLink, our banks, carriers, payment providers, or partners.

ArastaLink does not purchase, store, or ship the following categories:

2.1 Turkish export regime prohibitions and permits

We do not handle any goods:

• prohibited from export from Türkiye, or
• subject to export permit / prior authorization / export license, including controlled categories such as cultural heritage goods, controlled flora/fauna products, military items and other goods subject to special permissions under Turkish export regime.

2.2 Strategic / dual-use / sensitive goods

We do not handle any goods that are dual-use, strategic, sensitive, or potentially subject to export-control authorization (including components and equipment that may trigger dual-use controls).

2.3 Weapons and dangerous goods

• firearms, weapon parts, ammunition, explosives, fireworks;
• hazardous chemicals, toxins, flammables, pressurized containers where not allowed;
• any goods classified as dangerous goods (DG) under air/sea/road transport rules that our carriers do not accept.

2.4 Illegal or high-risk goods

• illegal drugs and controlled substances;
• counterfeit/pirated goods or goods infringing IP rights;
• cash, bullion, monetary instruments, gift cards as money substitutes;
• personal identity documents (passports, IDs) and other items restricted by law or carriers.

Some items may be restricted depending on destination and carrier rules. These include (non-exhaustive):

• devices containing lithium batteries (phones, laptops), and especially loose batteries/power banks;
• perfumes/cosmetics, liquids/aerosols;
• food/supplements/medicines;
• high-value items (jewelry, luxury goods) where carriers require special handling or refuse service.

If a restricted item cannot be shipped compliantly, it will be treated as not shippable.

Shipments to Russia are treated as a heightened compliance-risk destination. ArastaLink applies enhanced controls and may request additional information.

ArastaLink will not ship to Russia:

• any goods prohibited from export from Türkiye or requiring an export permit/license;
• any dual-use/sensitive goods or goods that create export-control risk;
• drones/UAVs and parts; night-vision/thermal imaging; professional radio and specialized telecom equipment; advanced electronics/components that create export-control/circumvention risk;
• any order involving misdeclaration (false description, under-valuation, "gift" mislabeling to evade rules, concealment of destination/end-user).

We may refuse any Russia shipment if our bank, carrier, insurer, or other partner refuses it or if compliance risk is not clearly manageable.

If an item is identified as prohibited/not shippable before purchase, we treat it as not purchasable and apply our refund rules, including refund within 24 hours where applicable under our Refund / Returns Policy.

For questions about whether an item can be purchased or shipped, contact: info@arastalink.com