ArastaLink Business Terms (B2B)

1.1. Who these Business Terms apply to. These Business Terms apply only to business customers (companies, entrepreneurs, and other legal entities) acting for commercial or professional purposes ("Client", "you"). By accepting these Business Terms, you confirm you are not acting as a consumer and consumer-protection rules do not apply to your relationship with ArastaLink to the maximum extent permitted by law.

1.2. How you accept. You accept these Business Terms and they become binding when any of the following occurs (whichever is first):

• you click to accept these Business Terms on the Site (e.g., in a business onboarding flow); or
• you sign or accept a Service Order (as defined below) that references these Business Terms; or
• you pay any invoice or make any payment to ArastaLink for services that reference these Business Terms.

1.3. Service Orders and Addenda. Services are provided under one or more service confirmations (each a "Service Order") and/or special terms (each an "Addendum") agreed with you. Service Orders and Addenda may be signed in wet ink, electronically, or accepted via email confirmation.

1.4. Order of precedence. In case of conflict:

• a signed Addendum (highest priority), then
• the Service Order, then
• these Business Terms (lowest priority),

shall prevail, but only for the scope of that conflict.

2.1. Services means corporate services offered by ArastaLink, including (as applicable): assisted purchasing in Türkiye, sourcing, quality check/photo reporting, warehousing, consolidation, packaging, fulfillment, export shipment preparation, shipping arrangement, and (where agreed) marketplace sales operations.

2.2. Goods means products requested by Client for purchase, handling, storage, or shipment.

2.3. Restricted Items means goods that are prohibited or restricted by applicable laws (including Turkish export regime and strategic trade controls), carrier rules, destination import rules, sanctions/export-control constraints, or our internal compliance policy.

2.4. Prohibited Items Policy means our policy on Restricted Items and sanctions/export-control compliance published on the Site (as updated from time to time).

2.5. Fees means ArastaLink's fees disclosed in the Service Order (including commissions, service fees, handling, storage, and other fees).

3.1. Assisted purchasing & sourcing. Where agreed, ArastaLink may purchase Goods from Turkish suppliers/sellers based on Client's instructions, links, or specifications.

3.2. Warehousing, consolidation, and fulfillment. Where agreed, ArastaLink may receive Goods, perform basic handling and consolidation, provide photo reports where applicable, and prepare shipments.

3.3. Shipping arrangement. Where agreed, ArastaLink may arrange shipment through carriers and provide tracking where available. ArastaLink is not a carrier, and shipment performance depends on third-party carriers and authorities.

3.4. Marketplace operations (optional). Where agreed in a Service Order or Addendum, ArastaLink may operate sales channels (including marketplaces) under a seller-of-record model where ArastaLink is the contracting party with the marketplace. Specific operational and settlement terms for marketplace operations must be set out in an Addendum.

3.5. No guarantee of availability or price. Availability, seller pricing, and timing depend on third parties. Unless expressly agreed, ArastaLink does not guarantee availability, lead times, or final seller pricing.

3.6. Right to refuse. ArastaLink may refuse any Service Order, Goods, or destination if it violates the Prohibited Items Policy, sanctions/export-control controls, carrier rules, or creates compliance/operational risk.

4.1. Accurate information. Client must provide accurate links/specifications, quantities, packaging requirements, recipient details, and any necessary documentation.

4.2. Compliance. Client must not request any Restricted Items or request misdeclaration (under-valuation, false description, concealment of destination/end user, "gift" labeling to evade customs controls, etc.).

4.3. Import compliance. Client is responsible for import rules and permits in the destination country, including duties, taxes, and clearance fees, unless a Service Order expressly states otherwise.

4.4. Authorized contacts. Client must identify authorized representatives who may approve quotes, changes, and instructions. ArastaLink may rely on instructions sent from Client's authorized emails or other agreed channels.

5.1. Fees. Fees are defined in the Service Order and may include: purchasing commission, handling, warehousing, consolidation, packaging, fulfillment, documentation, shipping arrangement, and other service fees.

5.2. Shipping and third-party costs. Shipping, insurance, customs brokerage (if any), and third-party charges are billed at cost or as stated in the Service Order.

5.3. Advance payments. ArastaLink may require advance payments, deposits, or top-ups before purchasing or performing services. Unless otherwise agreed in writing, all payments made by Client are treated as advance payments for Services and related purchases.

5.4. Taxes. Fees are exclusive of taxes unless stated otherwise. ArastaLink will invoice with applicable Turkish taxes (if applicable). If withholding tax applies to any cross-border payment, the paying party must comply with applicable law.

5.5. Set-off. ArastaLink may set off any undisputed amounts owed by Client against any amounts payable by ArastaLink to Client.

6.1. No payment services. ArastaLink does not provide payment services to third parties and is not acting as a payment institution or e-money issuer. Payments received from Client are used to perform Services and related purchases under the Service Order/Addendum.

6.2. Accounts and ownership as against banks/third parties. All funds paid to ArastaLink are received into ArastaLink's bank accounts. As against banks and third parties, such funds are ArastaLink's funds. Client's rights are contractual against ArastaLink under these Business Terms and applicable Service Orders/Addenda.

6.3. Internal accounting. ArastaLink may maintain internal project-level accounting for operational and reporting purposes.

7.1. Title and risk for standard logistics services. Unless otherwise stated in the Service Order, risk of loss for Goods passes to Client upon handover of the shipment to the carrier. Title transfer, if applicable, is governed by the Service Order and seller invoices.

7.2. Basic check. Any quality check or photo report is limited to visible issues and is not a technical inspection. ArastaLink does not provide manufacturer warranties.

7.3. Seller policies. Returns/exchanges depend on seller policies and practical constraints. ArastaLink may assist administratively if agreed, but does not guarantee seller acceptance.

8.1. Verification. ArastaLink may request corporate documents, authorized signatory details, and beneficial ownership information as reasonably necessary for compliance, banking KYC/AML, sanctions checks, fraud prevention, or legal obligations.

8.2. Suspension. ArastaLink may suspend services and hold shipments where required by law or where compliance verification is incomplete.

8.3. Prohibited Items Policy. Client must comply with the Prohibited Items Policy as updated from time to time. If a partner (carrier/bank/insurer) refuses a shipment/transaction, ArastaLink may treat it as restricted.

Each party must keep confidential any non-public business, technical, pricing, or operational information received from the other party and use it only to perform the Services, except where disclosure is required by law, authorities, or professional advisors under confidentiality.

The Site, ArastaLink brand, and any ArastaLink materials remain ArastaLink's IP. Client retains ownership of its own trademarks and materials provided to ArastaLink. Any license grants must be in writing.

Personal data is processed in accordance with ArastaLink's Privacy Notice (KVKK) and applicable data-protection laws. Client is responsible for ensuring it has lawful basis to provide any personal data to ArastaLink (e.g., recipient details).

12.1. Excluded damages. To the maximum extent permitted by law, ArastaLink is not liable for indirect, consequential, special, punitive damages, lost profits, or business interruption.

12.2. Cap. To the maximum extent permitted by law, ArastaLink's total liability under a Service Order is capped at the Fees paid to ArastaLink under that Service Order in the preceding [3] months, unless a different cap is stated in the Service Order/Addendum.

12.3. Third-party delays. ArastaLink is not liable for failures caused by third-party sellers, carriers, customs, or authorities.

12.4. Non-waivable liability. Nothing limits liability that cannot be limited under applicable law (e.g., willful misconduct where limitation is prohibited).

13.1. These Business Terms remain in effect until terminated. Either party may terminate with [●] days' notice, unless the Service Order/Addendum provides otherwise.

13.2. ArastaLink may terminate immediately if Client materially breaches compliance obligations, requests Restricted Items, attempts misdeclaration, or fails KYC verification.

13.3. Termination does not relieve Client of payment obligations for Services performed and costs incurred before termination.

These Business Terms, Service Orders, and Addenda are governed by the laws of the Republic of Türkiye. Any disputes shall be submitted to the competent courts of Istanbul, Türkiye.

We may update these Business Terms from time to time. The version effective at the time you accept a Service Order (or Addendum) governs that engagement unless the parties agree otherwise.